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Wholesale Jackets FAQs

The Product

Are all jackets stocked and available for immediate delivery?
With few exceptions, all jackets are in-stock and available. Customers will be notified immediately of any out-of-stock situations.

Can I combine colors or styles to get a better price?
Colors within a style but different styles may not be combined to obtain a better total quantity price.

Can I import jackets directly?
The Company offers a direct import program which can produce some substantial savings on orders with as little as 1000 jackets with 120 day lead times. For more information contact the Company directly.

Are stock embroidery designs copyrighted?
All designs in our stock embroidery library herein are copyrighted. They are for the exclusive use of WHOLESALEJACKETS.BIZ customers, and may not be copied or reproduced elsewhere.

Can I change a stock design?
Any design in our stock embroidery library may be color changed and/or resized slightly. Be careful not to exceed the size maximums. Normally the Company sews designs and name-drops in colors that compliment the product but special requests may be honored as well.

Can my own logo or design be embroidered?
Yes. The majority of the Companys projects utilize customers logos. If no embroidery diskette is available (see What is Digitizing below), the Companys In-house digitizers will convert the logo artwork to a digitized format that can be read by the embroidery machine. There is a one-time set-up fee to do so. (See set-up fee below.)

Is there a set-up fee?
Only if there is only artwork (no digitized embroidery diskette). In such cases there is a one-time charge  not to exceed $95.00 for creating the embroidery pattern and a machine-readable diskette. The embroidery design then becomes the customers property and, at the customers direction will be e-mailed to anyone without additional charge.

How do I send my logo or design for embroidering?
The easiest and fastest way is to e-mail designs in as high a resolution as possible, preferably 200 dpi or higher. It can only be sent in one of the follow formats: .jpg, .bmp, .tif, .psd, pdf, .eps or .ai.. Designs may also be mailed directly to the Company at: 39301 Badger St., Suite 600, Palm Desert, CA. 92211.

Embroidery

What may be embroidered on a jacket?
Right or left chest locations are generally sized between 3-4 inches wide and 3-4 inches tall depending on the layout of the design.

Full center back designs can be stitched at a maximum of 11 inches tall by 11 inches wide or 7 inches tall by 14 inches wide. The pricing on the website is for up to 6,000 stitches. Please be aware that most embroideries large enough for a center back design will exceed 6,000 stitches. If you would like a stitch count quote before placing an order for a center back design please email your design and request to customerservice@wholesalehats.com.

Embroideries may have to be resized in some cases.

Special consideration must be paid to embroidery going on fleece jackets. Small lettering and details can bury in the long fibers of the fabric.

The Company will only embroider designs where ownership, copyright, and right to reproduction authority is clearly defined and legal.

What cannot be embroidered on a jacket?
Shadows, gradients, color fades and distressed effects are too complex for embroidery at the small sizes required for the left or right chest locations on a jacket. Areas of color need to be solid.

Lettering that is too small and certain fonts that are too compressed or have serifs that are too small for a needle and thread to stitch. Lettering must reach a minimum of around 1/4 of an inch tall when the logo is sized appropriately for a hat. Some fonts may require a larger size if they are detailed or compressed. Some fonts may need to be replaced if they are not suitable for embroidery.

Excessive outlines on lettering or shapes are often not possible due to the width of the outlines, height of the letters, and available space. Outlines also double or in some cases triple the stitch count.

Can I place more than one embroidery on a jacket?
Yes.  Each additional embroidery location will add $1.95 to the basic price.  This price includes up to 6000 stitches.

What is digitizing?
Digitizing is the process of creating embroidery from simple artwork. It requires both a specialized software program and trained technician to produce an embroidery stitch format that can be read by embroidery machinery.

Will my embroidery look good?
Generally caps and hats love embroidery since there is little stretch to the fabric during the stitching process. Only when letters are too small (less than 1/4) or when backgrounds are completely filled underneath lettering, or letters contain outlines can problems occur. Also since embroidery uses thread, color changes cannot occur gradually. Usually however accommodations can be made that will enhance the embroidery while retaining the character of the design. The Companys design staff will contact customers when there are design issues.

How do I send my embroidery diskette?
If you have used an embroiderer previously and have your design already digitized, simply ask the embroiderers to email that design in a .dst format. This is a universally recognized format for transporting digitized embroidery. It is not necessary to send the actual diskette unless you cannot contact your previous embroidery company.

Production Damage Allowance
As a wholesale company offering custom products, all embroidery orders are subject up to a 2% allowance for pieces damaged during production. Please order accordingly.

Ordering

How long does it take to process an order?
Orders for blank jackets will be shipped within 1-2 business days from the date payment is processed. Embroidered items will be shipped within 8-10 business days after art has been approved by customer, but can be shipped within just 3 days following art approval when using rush services below.

**Please note additional processing time may be required during peak seasons for both blank and embroidered goods. Please call 800-745-1667 to speak with a representative to discuss any concerns.

Rush Fee?

Rush fee's can be added to your embroidery orders to cut down the Standard production time included with the order, to meet a specific date for your event or just to have your items a little bit sooner, see available options below:

Priority: $35.00, order ships 7 business days from art approval

Expedited: $50.00, order ships 5 business days from art approval

Urgent: $75.00 order ships 4 business days from art approval

Critical: $100.00, order ships 3 business days from art approval

Expedited shipping may also be used in conjunction with our rush services to receive your order even faster. 

Can my order be changed after being submitted?
Orders cannot be changed once they have entered the production process. It is usually too late to change an order because production begins immediately upon receipt. However, customers wishing to change an order are urged to immediately call our Customer Service Desk at 1-800-745-1667 and we will endeavor to accommodate change requests.

Can I cancel my order?
Upon receipt all orders are immediately entered into the production process. Therefore cancellations can only be accepted upon payment of a $25.00 cancellation fee and only within the first 24 hours following receipt. After 1 day orders can not be cancelled.  If product has been shipped and a return is requested a twenty five percent restocking fee will apply.   All freight costs on the order will be the customers responsibility.

General

What shipping methods are available?
FedEx Ground, FedEx 3-Day, FedEx 2-Day, FedEx-Next DayPM Delivery and FedEx Next DayAM Delivery. Freight charges are calculated based on the cartooned weight of the shipment. The charges, depending on the FedEx services requested, are automatically posted on orders.

How is my freight calculated?
Freight is calculated automatically based on the FedEx published rates (by type of service and region) based on estimated carton(s) weights.

What method of payment can I use?
For U.S. and Canadian orders we accept Checks, Master Card, Visa, Discover, American Express credit cards and debit cards.

Is there sales tax?
No sales tax is charged to any customers outside of California. For California residents that have a California Resale Number no sales tax will be charged.  If you live in California and do not have a California Resale Number sales tax will be charged.

What is your return policy?
The Company unconditionally guarantees that its products are manufactured to the highest standards.  Defects in materials or workmanship will entitle customers to receive a return authorization and, at our option, a replacement, credit or refund. All claims must be made within five days of receipt of goods. There will be a 25% restocking fee incurred plus freight with any return. If you need to initiate a return please email returns@wholesalehats.com. Customers are cautioned to be extremely careful when approving the Art Approval when ordering custom embroidery as the Company can only assume that the spelling, punctuation, etc., requested is correct and the way the customer wants it.  Unfortunately, products cannot be un-embroidered.

What is your embroidery production capability?
The Company has in-house 169 state-of-the-art embroidery heads for production.  Giving us over 1000-piece-per-day production capability.  Most machines have 12 heads operating simultaneously to produce any given design. Note: Quantities are required to be ordered in dozens for this reason.

Do you have a catalog?
This web site is our only catalog. Products can be displayed to be more easily seen on a computer screen. When products are added or changed, the web site immediately reflects such changes. The web site therefore is always up to date. A catalog would only add an unnecessary cost to the products.

Will a salesman call me?
No. Our only salesman is the web site. Therefore no sales costs need to be added to the price.

Security

What will you do with my information?
Absolutely nothing. Information in our files remains closed to any outside party.  It will not be sold, conveyed, or in any other way made available to a third party for any purpose whatsoever. Further, Yahoo has a privacy policy to which we fully subscribe. It can be viewed in its entirety by click on privacy policy on the task bar.